June 2016 Newsletter


Business Insights

Microsoft Dynamics CRM 2016 Spring Wave: Tools for Delivering Exceptional Customer Experiences

Microsoft Dynamics CRM 2016 Spring Wave is on its way to online customers. New capabilities to help you deliver exceptional customer experiences include the ability to schedule field service personnel and equipment, link projects to customer data, an improved out-of-the-box Sales Analytics Power BI Content Pack, and much more. Read more…





Technical Insights

Enabling Key Features in Microsoft Dynamics CRM 2016 Spring Wave

With all the new features in Microsoft Dynamics CRM 2016 Spring Wave, you will want to check them out as soon as possible. But Microsoft has been changing the way features become enabled in CRM. Take a moment to read this post on how to enable the key features in this exciting new release.. Read more…


For More Information…

Want to learn more about Microsoft Dynamics CRM 2016? We recommend the following reading:

Upcoming Events

In Case You Missed It

Did You Know…

If you are a Dynamics CRM Online customer with a minimum of 10 seats, you have free access to Microsoft Social Engagement! Social Engagement provides you with a powerful, easy-to-use, robust platform to listen, understand, gain insight, and interact with customers and prospects on your social media channels. Originally called Microsoft Social Listening, new updates provide a new social experience, improved collaboration, and workflow automation. If you are not a CRM Online customer, you can still get Microsoft Social Engagement. Compared to similar tools out there like Radian6, Lithium, ThoughtBuzz, ViralHeat, and others, it is a downright bargain. Even better, it’s integrated with Microsoft Dynamics CRM, so you have all your contact and customer information and their social interactions in one system! Learn more about Microsoft Social Engagement and be sure to try the Test Drive.

By | 2017-10-27T17:49:42+00:00 June 20th, 2016|Newsletters|Comments Off on June 2016 Newsletter
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Contributor: AKA Enterprise Solutions

AKA is comprised of professionals with deep experience in business, technology, and their respective industries. Our team members regularly share their knowledge and expertise through blog articles. We hope you find them helpful, and we welcome your comments.