Microsoft Dynamics CRM Online: 9 Reasons to Give It Serious Consideration
“My company is evaluating CRM solutions. Should we go with an on-premises or cloud version?”
In all my years architecting and implementing CRM solutions, this question has been the most widely debated. I have yet to encounter a company that hasn’t second-guessed their decision. This is often the result of making the choice without a solid understanding of the options. Instead, it is based on misconceptions and misinformation, cultural influences, lack of IT expertise, and in some cases, personal preference.
As with any important decision—and this is especially true for software solutions—defining your requirements and the best way to address them will go a long way towards making the best choice for your organization. So will following an approach like the one we’ve outlined in our e-book, “CRM Online or On-Premises? A Guide to Help You Decide.
Green Beacon does not strictly advocate one CRM deployment option over the other. However, we do believe Microsoft Dynamics CRM online should be given serious consideration. With consistent support, customer incentives, and a rapidly growing number of success stories, the popularity of Microsoft Dynamics CRM Online is increasing exponentially. More organizations are embracing this strategy, evidenced by reports that it now accounts for 80% of Microsoft’s CRM licensing. In fact, 75% of Green Beacon’s new clients have chosen the Microsoft Dynamics CRM online over the on-premises version this past year.
Here are 9 reasons why your organization should consider Microsoft Dynamics CRM Online:
1. No server hardware is required.With a cloud implementation, the provider houses and manages the hardware, reducing your costs.
2. You get simple, pay-as-you-go pricing.Rather than you paying for the software and maintenance fees, cloud implementations are typically set up on a predictable, pay-as-you-go pricing model with fixed, all-inclusive licensing fees. It is an easy and cost-effective strategy.
3. IT investment is greatly reduced.Since your application is residing in the cloud, the hosting provider hosts and manages the server. They are responsible for backups, maintenance, and configuration.
4. The hosting provider manages your database.With on-premise, you are responsible for your database performance and indexing. In the cloud, the provider handles performance monitoring, indexing, and anything related to database management and optimization. It is their responsibility to ensure your database stays in good shape.
5. Backups are taken care of by the hosting provider.In the cloud, your data is safe, and you never have to worry about a backup strategy. The hosting provider typically performs backups daily, which are available to you if you need to restore it.
6. You’re always on the latest version, and the hosting provider manages upgrades.In a typical implementation, the provider will provide and implement regular maintenance upgrades and periodic upgrades to new versions of the software. Often, new CRM functionality is available to online implementations first.
7. Implementation can be significantly faster and more efficient.In the cloud, implementation is typically fast and efficient, requiring little IT involvement from your side.
8. Security is reliable and managed by the provider.If you’re concerned about security, today’s cloud providers understand the importance and have taken strong measures to ensure security. For example, for Microsoft Dynamics CRM Online customers, Microsoft provides 5 layers of security protection, including EU and ISO27001 standards compliance. Microsoft also offers a Microsoft Dynamics CRM Online Government that is FedRAMP-compliant.
9. Your system is available 24x7 anywhere with internet access.This is perhaps one of the biggest benefits of the cloud. Instead of having your IT department managing a virtual private network (VPN), your application and data are always available anywhere you have internet access.
To learn more about your CRM options and how to determine which strategy is best for your organization, download our eBook, “CRM On-Premise or Online? A Guide to Help You Decide.”