Q&A: Bruce Temkin on Customer Retention

Interesting quick read from “Bank Systems & Technology” re: improving customer retention in the financial services sector…

Amid the economic turmoil, many people simply want a stable financial services relationship. Creating a strong customer experience can be a powerful competitive advantage in optimizing this valuable relationship, suggests Bruce Temkin, customer experience transformist, and managing partner at Temkin Group, a Newton, Mass.-based research and consulting firm. In an exclusive interview, Temkin discusses how banks and insurance companies can enable a positive customer relationship and unlock the power of loyal customers.

Read the full article here

By | 2017-10-17T18:47:46+00:00 September 22nd, 2010|Sales & Service (CRM)|0 Comments
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Contributor: Richard Smith

Richard Smith a Solutions Architect with more than 15 years of experience in the financial services, healthcare and technology. He has served on complex projects for multiple Fortune 100 clients.

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